No mystery. No chasing. Five steps.
Most maintenance headaches come from not knowing what happens next. Ours is the same process every time, on every job, because we built it managing our own rentals.
Request service
Submit a request online with photos, or call us at 615-732-3499. Two minutes, from any device, for property managers, landlords, homeowners, and tenants alike.
We confirm within 2 business hours
A real person reviews the request, asks anything we need to know, and confirms it is in the queue. You are never left wondering if it went into a void.
Flat-rate quote, approved before work
We scope the job and send a flat-rate quote. Nothing starts until you approve it, and if we find something unexpected mid-job, we tell you before proceeding.
One crew does the work
Routine work is scheduled within 48 hours. If the job spans trades, we coordinate all of them as one job on one timeline, and we handle tenant scheduling when you authorize it.
Photos, report, and a clean invoice
Every job closes with photo documentation and an itemized invoice that matches the quote. A paper trail you can forward straight to an owner.
Why the process is the product
Any contractor can fix a faucet. What owners and property managers actually buy from us is certainty: a confirmed request, a known price, a known schedule, and proof of what was done. That is what lets you hand off maintenance and stop thinking about it.
What you never get
- Invoices that grew since the quote
- Four contractors to coordinate for one unit
- Jobs marked done with no evidence
- A week of silence after you ask for help
See the process on your next work order.
Request service online or call us. We confirm every request within two business hours.