Questions owners actually ask.
What areas does Upkeep Property Maintenance serve?
We serve Nashville and Middle Tennessee, with primary coverage in Nashville, Brentwood, and Franklin. We also serve Spring Hill, Murfreesboro, Columbia, Hendersonville, Mt. Juliet, Nolensville, Smyrna, Gallatin, Goodlettsville, Thompson's Station, La Vergne, Antioch, Hermitage, Old Hickory, Madison, and Lebanon.
Who do you work with?
Property management companies, landlords and rental investors, and homeowners. Property managers and portfolio owners are our core clients, and we run maintenance for more than 350 units across Middle Tennessee.
What trades do you cover?
Twelve trades under one roof: HVAC, plumbing, electrical, roofing, painting, flooring, tile, cleaning, deck and fence, landscaping, windows, and general maintenance. One call covers all of them, so you never have to coordinate multiple contractors.
How fast do you respond to work orders?
We confirm every work order within two business hours and target a 48 hour response for routine requests. Urgent items are triaged ahead of the queue.
How does pricing work?
Flat-rate, quoted before work begins. No hourly meters and no surprise invoices. Turnovers are priced as packages so you know the number before the unit is vacant.
What is a unit turnover package?
A make-ready service that takes a unit from move-out to rent-ready. We offer three tiers: Ready Clean for units that just need to show well, Full Refresh for a standard turn with repaint and repairs, and Full Upgrade for units getting new flooring, cabinet paint, and fixtures ahead of a rent increase.
Can tenants submit maintenance requests directly?
Yes, with owner permission. Tenants can submit a service request through our website with photos, and we coordinate access directly with the tenant when you authorize it.
Do you send documentation of completed work?
Every job is documented. Photo reports, itemized invoices, and move-in inspection reports on turnovers, so owners and managers have a paper trail for every unit.
How do I get started?
Request service online or call 615-732-3499. For portfolio owners and property managers, we will walk your properties, set response expectations, and take over the maintenance calendar from there.
Still have a question?
Call us or request service with the details. A real person answers.